Passing the Genesys Genesys Cloud Certified Professional - Reporting and Analytics (Genesys Cloud Certified Professional - Reporting and Analytics)
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Genesys Cloud Certified Professional - Reporting and Analytics Exam Objectives & Details
Exam Objectives:
The Genesys Cloud Certified Professional - Reporting and Analytics exam is designed to test the knowledge and skills of candidates in various areas related to reporting and analytics. The exam objectives include:
- Understanding the Genesys Cloud Analytics infrastructure and data sources
- Creating and managing custom reports and dashboards
- Analyzing and interpreting data
- Managing user access and security
- Using analytics to improve customer experience
- Configuring and customizing the analytics environment
Exam Details:
The Genesys Cloud Certified Professional - Reporting and Analytics exam is a computer-based exam that can be taken at any Pearson VUE testing center. The exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it. The passing score for the exam is 70%, and the cost of the exam is $200 USD.
Who Should Take the Exam?
The Genesys Cloud Certified Professional - Reporting and Analytics exam is designed for individuals who are responsible for creating, managing, and analyzing data using the Genesys Cloud Analytics platform. This includes analysts, managers, and administrators who work with contact center data to drive business insights and improve customer experiences.
Related Books:
There are several books that can help candidates prepare for the Genesys Cloud Certified Professional - Reporting and Analytics exam. These include:
- "Genesys Cloud Reporting and Analytics Cookbook" by Steve Chirokas
- "Mastering Genesys Contact Center Analytics" by Khaled Mneimneh
- "Genesys Cloud Contact Center Reporting and Analytics" by John Burton
These books provide in-depth coverage of the topics covered in the exam and offer practical guidance for working with the Genesys Cloud Analytics platform. Additionally, candidates can use the official Genesys Cloud documentation and training materials to supplement their preparation.
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Section Name Total Score Gained Score
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Enterprise Virtual, Cloud, and Wireless Network Protection 12 8
Application and Data Protection 13 10
Network Défense Management 10 9
Endpoint Protection 15 12
Incident D
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