Passing the EXIN ITSM20FB (IT Service Management Foundation Bridge based on ISO/IEC 20000)
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This ITSM20FB Exam Prep Package has been meticulously formatted, thoroughly reviewed, and rigorously tested by a team of professional EXIN trainers.
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ITSM20FB Exam Objectives & Details
Exam Objectives:
The ITSM20FB exam is designed to test a candidate's knowledge and understanding of the IT Service Management concepts based on the ISO/IEC 20000 standard. The exam objectives include:
- Understanding the ITSM principles and concepts
- Understanding the ITSM framework based on the ISO/IEC 20000 standard
- Understanding the ITSM processes and their interrelationships
- Understanding the ITSM roles, responsibilities, and functions
- Understanding the ITSM technology and implementation considerations
- Understanding the ITSM challenges, critical success factors, and risks
Exam Details:
The ITSM20FB exam is a 60-minute multiple-choice exam consisting of 40 questions. The passing mark for the exam is 65%. The exam is delivered online through EXIN Anywhere, which allows candidates to take the exam from anywhere at any time. The cost of the exam varies by country, but typically ranges from $200 to $250 USD.
Related Books:
There are several books that can help a candidate prepare for the ITSM20FB exam. Some of the most popular ones include:
- ISO/IEC 20000:2018 - IT Service Management - A Pocket Guide by Jan van Bon
- ISO/IEC 20000:2018 - IT Service Management Self-Assessment Workbook by Gerardus Blokdyk
- ITIL Foundation: ITIL 4 Edition by AXELOS
- IT Service Management: A Guide for ITIL Foundation Exam Candidates by Ernest Brewster, Richard Griffiths, and Aidan Lawes
It is important for candidates to study and understand the ITSM20FB exam objectives thoroughly and to use these books as supplementary study materials to help them pass the exam.
Who should take the exam?
The ITSM20FB exam is designed for individuals who have previously obtained a certification in IT Service Management based on a framework other than ISO/IEC 20000. This exam is intended for those who wish to bridge the knowledge gap between their existing certification and the ISO/IEC 20000 standard. This exam is suitable for IT professionals who are interested in implementing ITSM in their organization or who are seeking to advance their career in IT Service Management.
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Section Name Total Score Gained Score
Network Perimeter Protection 16 11
Incident Response 10 8
Enterprise Virtual, Cloud, and Wireless Network Protection 12 8
Application and Data Protection 13 10
Network Défense Management 10 9
Endpoint Protection 15 12
Incident D
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