Passing the ITIL® ITIL Service Capability Operational Support and Analysis (ITIL Service Capability Operational Support and Analysis)
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ITIL Service Capability Operational Support and Analysis Exam Objectives & Details
How to Pass the ITIL Service Capability Operational Support and Analysis Exam?
ITIL Service Capability Operational Support and Analysis (OSA) exam is one of the certification exams under the ITIL framework. This exam is aimed at IT professionals who want to develop their skills in managing IT operations and services. Here are some tips to help you pass your ITIL Service Capability OSA exam:
- Study the ITIL framework and understand the principles and concepts.
- Read the OSA syllabus and exam objectives thoroughly.
- Take a training course or attend a workshop to gain practical knowledge and experience.
- Practice with sample exams and questions to familiarize yourself with the exam format and types of questions.
- Identify your weak areas and focus your study efforts on those areas.
Exam Objectives:
The ITIL Service Capability OSA exam covers the following topics:
- Introduction to operational support and analysis
- Service management as a practice
- Processes across the service lifecycle pertaining to the operational support and analysis practice
- Common operational activities and techniques
- Organizing for operational support and analysis
- Technology considerations
- Implementing operational support and analysis
- Challenges, critical success factors, and risks
Exam Details:
The ITIL Service Capability OSA exam is a closed-book, multiple-choice exam that consists of eight questions. The passing score is 70% (28 marks out of 40). The exam duration is 90 minutes, and it is delivered online through a proctor. The cost of the exam may vary depending on the region and the delivery method. Candidates should check with their local exam center or training provider for specific pricing information.
Who should take the exam?
The ITIL Service Capability OSA exam is designed for IT professionals who are involved in managing and delivering IT services. This includes IT operations managers, service desk managers, incident managers, problem managers, and other IT professionals who want to enhance their knowledge and skills in operational support and analysis.
Related Books:
Here are some books that can help you prepare for the ITIL Service Capability OSA exam:
- ITIL Service Operation - Best Management Practice by Cabinet Office
- ITIL Service Transition - Best Management Practice by Cabinet Office
- ITIL Continual Service Improvement - Best Management Practice by Cabinet Office
- ITIL Lifecycle Suite - Best Management Practice by Cabinet Office
- ITIL Service Design - Best Management Practice by Cabinet Office
By following these tips and studying the relevant materials, you can improve your chances of passing the ITIL Service Capability OSA exam and enhancing your IT service management skills.
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Section Name Total Score Gained Score
Network Perimeter Protection 16 11
Incident Response 10 8
Enterprise Virtual, Cloud, and Wireless Network Protection 12 8
Application and Data Protection 13 10
Network Défense Management 10 9
Endpoint Protection 15 12
Incident D
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