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Salesforce ADX261 Exam Actual Questions
Service Cloud Administration in Lightning Experience

ADX261 PDF Dumps
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  • ADX261 Exam Questions
  • Questions: 304 Q&A
  • File Format: PDF Print-able
  • Testing Engine Software:Included
  • Last Updated: 05 May, 2025
  • Free Update: 60 Days
  • Success Rate: 97%
  • Price: one time payment 50% Off   $68

Passing the Salesforce ADX261 (Service Cloud Administration in Lightning Experience)

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By simply reviewing the 304 expertly crafted questions and answers included in the Service Cloud Administration in Lightning Experience exam prep materials, you’ll gain the knowledge and confidence needed to successfully clear the ADX261 exam.


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ADX261 Exam Objectives & Details

Salesforce ADX261 Service Cloud Administration in Lightning Experience Exam

Exam Details:

The ADX261 Service Cloud Administration in Lightning Experience exam is a certification exam for Salesforce professionals who are seeking to demonstrate their expertise in administering the Service Cloud in Lightning Experience. The exam is designed to test the knowledge and skills of the candidate in setting up and managing Service Cloud, its features and functionalities in the Lightning Experience environment. The following details outline the exam process:

  • Cost: The cost of the ADX261 exam is 200 USD.
  • Passing Mark: The passing mark for the ADX261 exam is 65%.
  • Time: The ADX261 exam is 90 minutes long.
  • Delivery Method: The ADX261 exam is delivered through a proctored, online platform.
  • Format: The ADX261 exam consists of 60 multiple-choice and true/false questions.

Exam Objectives:

The ADX261 exam covers a range of topics related to Service Cloud Administration in Lightning Experience. The following are the exam objectives:

  • Setting up and configuring Service Cloud
  • Managing case management and escalation rules
  • Configuring and managing omnichannel routing and queue management
  • Configuring and managing knowledge management in Service Cloud
  • Managing and customizing Service Cloud Console
  • Managing and customizing macros, templates and email actions
  • Managing and customizing case page layouts and case fields
  • Managing and customizing service level agreements (SLAs) and entitlements
  • Managing reporting and dashboards for Service Cloud
  • Managing and customizing live agent in Service Cloud

Tips to Pass the Exam:

  • Study the official Salesforce ADX261 Service Cloud Administration in Lightning Experience Exam Guide to understand the exam format, objectives and topics covered.
  • Get hands-on experience with Service Cloud in Lightning Experience by practicing on a development org or by taking the Service Cloud module in Trailhead.
  • Focus on the areas where you feel weak and keep revising the topics until you feel confident.
  • Make use of study resources such as practice exams, flashcards and study groups to reinforce your learning.
  • Take breaks and practice relaxation techniques such as deep breathing, meditation or exercise to stay refreshed and focused during the exam.

By following these tips and putting in the necessary time and effort to study and practice, you will be well-prepared to pass the ADX261 Service Cloud Administration in Lightning Experience exam and achieve your certification.

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Section Name Total Score Gained Score
Network Perimeter Protection 16 11
Incident Response 10 8
Enterprise Virtual, Cloud, and Wireless Network Protection 12 8
Application and Data Protection 13 10
Network Défense Management 10 9
Endpoint Protection 15 12
Incident D

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